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 Service Interruption
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Timeline (all times in EDT)
  • March 16, 2017 at 6:20AM we experienced a service interruption.
  • March 16, 2017 at 8:48 AM we became aware of the downtime
  • March 16, 2017 at 8:50 AM we identified the problem as an issue with our network server at Level3 Communications and not the server with the board data.
  • March 16, 2017 at 9:04 AM we were in contact over the phone with Level3 and techs were already working on the issue to find the root cause
  • March 16, 2017 at 11:00 AM a data-center based outage was confirmed; our systems were not specifically problematic in any way.
  • March 16, 2017 at 11:52 AM Service was restored.
  • March 16, 2017 at 12:11 PM we received notice that "there was an outage in the LA datacenter and a failed PDU had to be replaced. [...] and should be back to normal now."
We apologize for the inconvenience and thank for your patience. We also apologize for the slightly delayed response; and will look into why our notifications did not fire more than once for this incident.

We will be monitoring the server closely throughout the day to ensure it is OK. Let us know if you have any further questions or concerns.

-John

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email: admin@jcink.com :: blog: John C.
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