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Click here to view this topic in its original format Forums > General Support > deleted custom mini profile fields

Posted by: - - ASHLEY Sep 8 2017, 01:50 PM
So....I didn't know that deleting them would cause a problem. I thought that you had to delete that certain one and make a new one, I didn't know that it would mess things up. Is there anyway to fix this?

Posted by: John Sep 8 2017, 01:51 PM
How do you mean, sorry? What's messed up?

Posted by: - - ASHLEY Sep 8 2017, 01:53 PM
The custom field numbers are messed up. instead of it being 1 2 3 its 32-59

Posted by: SG~ Sep 8 2017, 02:57 PM
You should just be able to insert the correct number, like <!-- |field_32| -->, wherever you need it. Or is it not properly displaying somewhere, or why are the numbers a problem?

Posted by: - - ASHLEY Sep 8 2017, 03:01 PM
my other friend deleted them and she's tried to insert the correct number in <!-- |field_| --> but even after she did that nothing is showing up. the images nothing.

Posted by: John Sep 8 2017, 04:52 PM
That is because the field data was also deleted. When the field was erased any of the selections with it were also erased. So if a member or admin used the field to select an image, it is no longer there. There is a warning about this - "Please check to ensure that you are attempting to remove the correct custom profile field as all data will be lost!"

If you (or a member) has re-selected an image though and it isn't showing that is another issue.

Posted by: - - ASHLEY Sep 8 2017, 05:15 PM
Is there a way to reset them? I am very new to working with jcink on this level so i'm sorry if i sound well stupid :/

Posted by: John Sep 8 2017, 07:15 PM
We can reset the field iterations so that it will start again from 1, 2, 3 etc during creation, but this requires deletion of all fields before we can do that. This won't bring any data back regardless, sorry.

Posted by: - - ASHLEY Sep 10 2017, 10:52 PM
That's fine, my co-admin can fix those as long as it starts 1 2 3 again because neither of us can figure out the changing of them on them templates.

Posted by: John Sep 11 2017, 03:46 PM
Put in a support ticket regarding reset and deletion off all fields and I'll fix it.

Posted by: - - ASHLEY Sep 11 2017, 06:09 PM

i'm most likely over looking it...but where do I submit a support ticket?

Posted by: John Sep 12 2017, 01:09 AM
Admin CP > JFH Resources > Support Tickets

Posted by: - - ASHLEY Sep 13 2017, 11:36 AM


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